Terms and conditions

By using this site, by making booking with www.trustvietnamvisa.com, you acknowledged reading and accepting these Terms & Conditions:

We are NOT a government website, www.trustvietnamvisa.com is a private/commercial website offering visa on arrival approval letter (Visa On Arrival) and Evisa for a fee.

For Visa On Arrival, the fee you paid online does NOT include the Stamping Fee at Vietnam airport, which is $25 US for single entry and $50 US for multiple entry visa. Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. The approval letter can not be amended once it issued, please make sure all information you submitted are correct. Any change after the approval letter is sent will be charged. The pre-visa approval letter for visa on arrival application on our website is for tourism purposes only. If you want a business visa or other type of visa, please contact us before you apply on our website.

For Evisa, please ensure that you double-check the information you provide for your e-visa application, including names, passport numbers, dates of arrival and departure, and ports of entry and exit on the official/government website. We are not responsible for any errors or mistakes made during the visa on arrival application process.
The estimated visa delivery time provided is based on our last 30-day on-time rate and is subject to various factors beyond our control. While we strive to provide accurate estimates, we cannot 100% guarantee the exact delivery time of your visa. Delays may occur due to unforeseen circumstances or additional document requirements. If possible, it is advised that you not to book your flight before receiving your visa!

The time displayed on our website is based on the local time in Vietnam (GMT +7). Please ensure that you enter the arrival date using local Vietnam time.

VOA: CANCELLATIONS AND REFUNDS

TRUSTVIETNAMVISA.COM reserves the right to decline to process your visa application for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances. In such cases, a full refund of the Service Fee will be given.

  • For any reason you wish to cancel your application before you make your payment of the Service Fee, you can do so without any charge and penalty even in case you do not inform us.
  • For any reason you wish to cancel your application before we start to process the service, you can do so without any charge or penalty applied. If so, it is required to send an official cancellation request in written format (email/letter) to [email protected] or call/text us message to our contact number +84399161166 to TRUSTVIETNAMVISA.COM before our confirmation email or message is sent to your registered email address/ contact number. In such a case, a full refund will be given.
  • For any reason you wish to cancel your application after we confirm to start the visa processing, no refund will be given and the service will be completed automatically.
  • No refund will be given once your Visa Approval Letter was approved by the Vietnam Immigration Department and was delivered to you via your registered email address/phone number.
  • In case you cannot receive your Visa Approval Letter on time for any reasons as confirmed by us via email or message, please immediately contact us via email [email protected] or through our hotline at +84399161166. Failure to do so also results in no refund.
  • We are not responsible for any loss/delay caused by technical errors; wrong email address or information provided by applicant without noticing us in advance.
  • No cancellation and no refund will be made in case you decline to get your Visa Approval Letter containing incorrect details caused by your mistakes. We strongly recommend you to check your Visa Approval Letter against your passport and personal information right after receiving and before your flight.
  • The Service Fee will be refunded fully if your Visa application is declined by the Vietnam Immigration Department unless such decline is due to your fault (your failure to inform us of any of your conviction by Immigration Office).
  • Should there is any mistake(s) created by TRUSTVIETNAMVISA.COM on your Approval Letter during the issuing process and you inform us immediately or at least 01 working day before your arrival date, TRUSTVIETNAMVISA.COM shall re-obtain a new Approval Letter following your original application details for you without any surcharge(s) and refund 100% of the Service Fee of your application.
  • For any reason, if you cancel/delay/change any details of your trip to Vietnam including but no limited as your routines, your staying duration, date of arrival/departure, method of entrant to how the issued Visa Approval Letter is no longer applicable for your new plan, no cancellation and no refund will be given. In this case, it is suggested to apply a new visa application with a new Service Fee applied respectively to our quoted fee(s).

The refund may take you from 2 – 3 working days to receive your money, depending on your Bank/Financial Institution’s working process. Any fee charged by your Bank or Financial Institution associated with the refund shall be on your account, regardless what payment method you have used. TRUSTVIETNAMVISA.COM shall be responsible for the fees charged by our Bank/Financial Institution for the refund.

If you have any questions about our Terms & Conditions, please contact us at [email protected]

VIETNAM eVISA: CANCELLATIONS AND REFUNDS

A full refund will be given in the following cases:

  • We decline to process your e-visa application for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances.
  • You wish to cancel your application before you make your payment.
  • You wish to cancel your application before we start to process the service (i.e before you receive an email of processing confirmation or text message or phone call provided that you send an official cancellation request email to [email protected] or contact us via hotline 0084 399161166 before we confirm to process, provided that:
    • Your request is sent from the same email that you used to register for Vietnam visa with us,
    • Your email must clearly state your order ID.

No refund will be given in the following cases:

    • You wish to cancel your application before receiving the “Processing Confirmation” but send the cancellation to us from a different email or fail to notify us your order ID, and your confirmation is made to us again after you receive the “Processing Confirmation”.
  • You wish to cancel your application after we submit your e-visa application to the Vietnam Immigration Department.
  • Your e-visa was issued by the Vietnam Immigration Department and delivered to you via your registered email address.
  • You are refused Vietnam entry due to incorrect entry port, early entry, or other issues caused by your faults.
    • You cannot receive the e-visa letter on time as you have provided with the incorrect email. In this case, please immediately contact us via email [email protected] or through our hotline at  0084 399161166.
  • Your e-visa application is declined by the Vietnam Immigration Department due to the fact that you are blacklisted by the Vietnam Immigration Department and you fail to inform us of the same. >> So, please make sure to tell us all of your overstays or convictions in Vietnam during your previous stays in Vietnam (if any). Otherwise, you will waste your money (at least the Government fee for evisa application – US $25).

Should there be any mistake(s) created by Trustvietnamvisa.com on your e-visa during the issuing process and you inform us at least 01 working day before your arrival date,  Trustvietnamvisa.com shall re-obtain a new visa following your original application details without any surcharge(s).

The refund may take you from 7 – 10 working days to receive your money, depending on your Bank/Financial Institution’s working process. Any fee charged by your Bank or Financial Institution associated with the refund shall be on your account, regardless what payment method you have used.  Trustvietnamvisa.com shall be responsible for the fees charged by our Bank/Financial Institution for the refund.

Visa Requirements
Why apply with us?
Contact Us

+ 84 399 161 166
+84 981 639 686

[email protected]

We will respond within 30 minutes

Wed Nov 29 2023, 14:26:53 (GMT+7)

How to get Urgent and Emergency Vietnam visa?

The fastest way to get confirmed for an emergency Vietnam visa service is to contact us at our Hotline/Zalo/Viber/WhatsApp No: +84 399 161 166

Vietnam Fast Track Service