Vietnam Visa Refund Policy – Money-Back Guarantee

At TrustVietnamVisa.com, we stand by our commitment to providing a fast, secure, and trustworthy visa service. We understand that travel plans can change or encounter issues, and we offer a transparent Money-Back Guarantee under the conditions below.

✅ 1. 100% Refund – If We Fail to Deliver

We offer a full refund of our service fee if:

• Your application is not submitted due to our error or system failure

• We fail to deliver your visa or approval letter by the promised timeline (excluding delays caused by incorrect user information or force majeure)

• The Vietnam Immigration rejects your visa due to our mistake (e.g., incorrect processing, unauthorized handling)

🔁 2. Partial Refund – For Cancellations

If you change your mind after payment:

• You may receive a partial refund if your visa application has not yet been submitted to the Vietnam Immigration Department.

• Once your application has been processed or submitted, no refund is available.

❌ 3. No Refund – If:

We cannot refund in the following cases:

• You provide incorrect or incomplete information (e.g., wrong passport number, photo issues)

• You change travel plans or cancel the trip after submission

• Visa is denied by immigration due to your personal or legal status

• You apply with ineligible nationality for Vietnam eVisa or VOA

• The government system is offline, delayed, or under maintenance (force majeure)

🔒 4. Payment Disputes & Chargebacks

• If you request a chargeback without contacting us, we will submit full documentation to your bank proving the service was rendered.

• Contact us first — we’ll work to resolve any issues quickly and fairly.

🕒 Processing Time for Refunds

• Approved refunds will be processed within 5–7 business days.

• Refunds will be returned to the original payment method (PayPal, credit card, or bank transfer).

🛟 How to Request a Refund

To request a refund, please contact us with:

• Your order ID or application number

• The email address used for application

• Reason for the request

📧 Email: [email protected]
📱 Zalo/WhatsApp: +84 399161166

🤝 Why Travelers Trust Us

• Transparent refund policy

• Clear communication throughout your visa process

• Trusted by thousands of international travelers